Terms of Use

This page sets out the rules that govern your use of the Fortunica Casino platform and explains the relationship between us and our users. We describe how accounts must be managed, what behaviour is acceptable, and how we handle deposits, withdrawals and promotions. By using our services you agree to comply with these terms and any additional policies we publish from time to time.

Account responsibilities

You are responsible for the accuracy of the information you provide when registering and for keeping your account details secure. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we reasonably suspect fraud, abuse or breach of these terms. You must ensure your account details remain up to date, including any changes to name, address or payment methods.

Eligibility requirements

Access to the platform is restricted to individuals who meet our eligibility criteria. You must be of legal age to gamble in the United Kingdom and legally permitted to use our services. We reserve the right to refuse registration or to close accounts where eligibility cannot be verified. Proof of identity or age may be requested at any time.

Acceptable platform use

Use the platform only for lawful and intended purposes. You must not attempt to manipulate games, interfere with other users, operate multiple accounts in breach of our rules, or use automated tools to place bets. Abusive, fraudulent or suspicious behaviour may result in account limits, suspension or permanent closure. We monitor activity to detect patterns that indicate misuse and will take proportionate action when necessary.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to separate terms which form part of these conditions. Offers may be limited to certain markets, products or customer segments and can be withdrawn or amended at our discretion. Wagering requirements, contribution rates and other promotional conditions will be communicated where applicable. If you are excluded from promotions for regulatory or operational reasons, this will be stated in the offer terms.

Deposits and withdrawals

Deposits must be made using payment methods registered in your name. Withdrawals are subject to verification checks and may require identity and source-of-funds documentation. We may apply account limits or additional security checks to protect users and comply with legal obligations. Processing times depend on the chosen payment method and any required checks; payment provider terms also apply.

Dispute resolution

If you have a dispute, contact our support team so we can attempt to resolve the issue. Escalated complaints will be handled in line with our complaints procedure and applicable UK guidance. We aim to respond promptly and fairly; if a matter remains unresolved you may seek independent advice from appropriate consumer or regulatory bodies.

Updates to terms and conditions

We may update these terms to reflect changes in law, our services or security needs. Material changes will be notified to you by posting an updated version on the site and, where appropriate, by email. Continued use of the platform after changes are published constitutes acceptance of the revised terms. For queries, contact [email protected].